Sticker Voids Apple Warranty
Inside sources tell us a customer was denied warranty service because Chiquita Banana sticker voided the warranty on Titanium G4. The names and locations have been changed to protect the parties involved.
A customer, "John Doe," was denied warranty-covered service on his PowerBook G4 due to a "factory-unauthorized modification." When bringing the TiBook to his local Apple dealer for replacement of a defective trackpad, he was told the warranty was void. The full explanation from the technician: "The Chiquita Banana sticker is obviously not an Apple approved part, nor could I order one for my PowerBook from Apple. It definitely voids the warranty, because it is a factory unauthorized modification. This has far reaching implications. If this were allowed, we could be allowing all kinds of crazy stuff - like that guy with the fuzzy dice inside his Cube."
John Doe says, "It was just a little sticker. When I put it on there, my girlfriend smiled and said she might get a PowerBook G4 so she could put stickers on it. If Apple knew what her reaction was, they would encourage such activity. At least that's what I thought at the time.
"You've seen the commercials, guy uses computer in plane - people smile. Couple gets married on the beach - parents watch DVD they created. So what would one sticker be? Simply an extension for the Mac to draw people into buying one."
Our initial interview lasted ten hours, but we can only comment on how distraught he was. His crusade didn't stop there, and we commend B..., uh, John Doe for continuing the fight for his right to be heard - right up until the last moments of his career in aerospace engineering. The rest is from another source, his girlfriend (now wife), as he was unable to meet with our source a second time.
It all started when he appealed to the national Apple center. [Eds' note: The technician immediately reported the incident, therefore Apple only had to wait until John complained.] After an initial talk over the phone he was invited to bring the laptop in so Apple could assess the problem. He arrived at the building at the appointed time and went inside. (From here on, another trusted source gives the account)
He was sent from one room to another to show the sticker to executives. There were varied reactions, but the result was the same - send him to the design lab. He had the hardest time there, where they pointed out how it ruined the PowerBook's clean lines and two-tone appearance. Laughing, Mr. X pointed out ten better places to have put the sticker, places where it would have increased the value of the notebook three-hundred-fold. Mrs. Y was no kinder, assessing how much residue was left over from pulling it off.
Finishing up, Doe was led to an auditorium deep in the heart of the top-secret Apple Tech Service Warrenty Center (from which, might I add, no commoner returns). Our source points out he was forced to watch videos of sticker-covered Mac's being smashed. After he was "reformed," there was a crash course in ID, followed by Apple technician certification. Although Clockwork Orange comes to mind, there were never any hints of violence in his early childhood, except to his dad's Newton.
All Doe remembers from this experience is a very bright light - and then nothing. There is little to say but that he is a quiet man now, working part time in the R&D center and fixing Mac's on the side. His wife often comments on how he was lucky it had not been an Intel sticker!
Apple would not comment on the matter and disavows knowledge of any human sized mind altering equipment, nor a Top Secret Center, nor John Doe. After all, it can't be top secret if people know where the national research building is.
- Anne Onymus
Recent Rumor Mills
- iPhone 3D: Stereo Photography and 3D Movies for the Rest of Us, 2012.05.22. Until now, stereo photography and 3D movies required expensive dedicated equipment. With the iPhone 3D, Apple will make it available to the masses.
- Driver Cell Phone Ban Only the Beginning, 2011.12.14. The NTSB wants states to ban texting and talking on the phone while driving, but what about the other 90% of traffic fatalities?
- Buffalo Mouse Runs with Rumor Mill Concept, 2010.08.24. We thought the idea of a clickwheel mouse was off the wall when we presented it in 2004, but Buffalo Japan just introduced its own clickwheel mouse.
- More in the Rumor Mill index.
Links for the Day
- Mac of the Day: Centris 650, introduced 1993.02.10. The replacement for the Quadra 700 has room for an internal CD-ROM.
- May 26 in LEM history: 99: iMproving the iMac - Replacement hard drive won't boot - 00: PowerPC 750CX, CXe - 04: PearPC's slow Mac emulator - Use a PC keyboard with uControl - 06: MacBook a sign of things to come - All you need to know about the MacBook - 2 GHz PowerBook upgrade
- Support Low End Mac
Recent Content on Low End Mac
- World Book Encyclopedia 2012 DVD, Tommy Thomas, Reviews, 2013.03.05. "You may be asking yourself, in an age of Wikipedia and instant information, is World Book still relevant?"
- Vintage Computer Festival SouthEast, April 20-21, 2013, Simon Royal, Mac Spectrum, 2013.02.25. Old Apple gear and old PCs.
- iMessage: The Ultimate Messaging Service?, Simon Royal, Mac Spectrum, 2013.02.21. In most ways, Apple's iMessage is far superior to BlackBerry Messenger.
- More links in our archive.
- Best Mac mini Deals
- Best 13" MacBook Pro Deals
- Best Intel iMac Deals
- Best iPod touch Deals
- Best iPhone Deals
- Best iPod nano Deals
- Best iPod classic Deals
- Best Apple TV Prices
- More deals in our archive.
Low End Mac Reader Specials
Cult of Mac
Shrine of Apple
The Mac Observer
Accelerate Your Mac
The Vintage Mac Museum
Mac Driver Museum
System 6 Heaven
System 7 Today
the pickle's Low-End Mac FAQ