The Lite Side
HP Drops iPod, Voids Warranty
- 2005.08.02
SUSQUEHANNA,
NEW YORK - In a surprise development, HP dropped their iPod. When
HP called Apple for assistance, Apple service reps informed HP that
the warranty was still good, but it was only intended to replace
defects in manufacturing, not "normal wear and tear."
A spokesman for HP claimed that if the silky, smooth surface of
the iPod weren't so slick, it wouldn't have been dropped, hence the
repair is a manufacturing defect. Apple has declined again to
repair HP's iPod, stating "Industry analysts agree that 'dropping'
one's iPod is a part of 'normal" wear and tear'."
In retaliation HP decided to remove the iPod from its shelf and
put it in a desk drawer. Despite this policy decision, HP continues
to use iTunes in the forlorn hope that the iPod will eventually
"cure itself" and start working again.
The fluid from the cracked LCD will need to be wiped away first,
sources say. And you might as well replace the battery, according
to other sources.
According to Apple, a series of users have complained about the
slickness of the iPod, but Kensington has just come out with
"Pod-stickers", which are adhesive, rough stickers that increase
the coefficient of friction between one's hand and the surface of
the iPod.
HP stock was up today, but since this bears little relation to
things that happen in the real world, we'll let it go for now.
- 2005.08.02
SUSQUEHANNA, NEW YORK - In a surprise development, HP dropped their iPod. When HP called Apple for assistance, Apple service reps informed HP that the warranty was still good, but it was only intended to replace defects in manufacturing, not "normal wear and tear."
A spokesman for HP claimed that if the silky, smooth surface of the iPod weren't so slick, it wouldn't have been dropped, hence the repair is a manufacturing defect. Apple has declined again to repair HP's iPod, stating "Industry analysts agree that 'dropping' one's iPod is a part of 'normal" wear and tear'."
In retaliation HP decided to remove the iPod from its shelf and put it in a desk drawer. Despite this policy decision, HP continues to use iTunes in the forlorn hope that the iPod will eventually "cure itself" and start working again.
The fluid from the cracked LCD will need to be wiped away first, sources say. And you might as well replace the battery, according to other sources.
According to Apple, a series of users have complained about the slickness of the iPod, but Kensington has just come out with "Pod-stickers", which are adhesive, rough stickers that increase the coefficient of friction between one's hand and the surface of the iPod.
HP stock was up today, but since this bears little relation to things that happen in the real world, we'll let it go for now.
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