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Kitchens Sync
Macintosh Reliability Improving Since the Shift to Intel
- 2008.07.07 - Tip Jar
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In the past few days I have had a chance to personally experience the incredible durability of a MacBook. However, Macs were not always this durable. Several of the past models have had specific components with incredible high rates of failure. I also recently had an experience with one of those.
Good News First, Of Course
Before I dive into the bad news, I will start with something good. The MacBook I recently acquired is a Late 2006 Core 2 model, and it had been through quite a battle: the previous owner accidentally stepped on it. However, this did not do as much damage as could be expected. The screen, of course, is destroyed; only a narrow strip at the top remains intact and semi-functioning.
What truly surprised me is that the SuperDrive, though definitely damaged, still functions. It can't burn anymore, but the drive still reads discs normally. However, from the sound of disc injection/ejection, I can definitely tell that the servo got pretty crunched and may give out any time. So for safety, I cloned a Leopard disc to my bootable 4G iPod and installed from it. (Try that on a Wintel laptop!)
This computer will be a file server/802.11n router until I can find cheap parts to fix its problems.
During all this, I really wish I could have used Remote Disc, like the MacBook Air. Apple, if you're listening, please bring Remote Disc to the entire Mac population; I know others will be able to make good use of it. Surely the Intel Macs can have their firmware tweaked to support all the features of Remote Disc. Maybe the next Leopard update could even bring Remote Disc support to all users of Leopard, including those on PowerPC.
The Bad News
Unfortunately, just prior to all of this happening, I had an unfortunate episode with my 700 MHz eMac. A part in the display assembly called the IVAD cable gave out. This caused the display to exhibit what is commonly known as the "Raster Shift" issue. According to reports on the Web, this part has an extremely high rate of failure. Some people have even had to swap the part multiple times in less than a year. Thankfully, the part only cost me $40.
I was also required to do the parts swap myself, not a small task. The local Apple Store told me that my model is no longer supported, and the Apple Authorized Service Provider informed me that they only do $400 analog assembly replacements for this problem. This was something Apple's consumer division was very interested to hear, because a service notification was sent to all AASPs stating that this problem was to be repaired by replacing the IVAD cable, not swapping the analog assembly (as was initially done before the true point of failure was identified by Apple several years ago).
This problem reminds me of the myriad failure reports regarding the solder issue on the Dual USB and later iBooks. It seems that during this period, Apple may have had some issues with the engineering behind some of their products, leading to weak designs that failed over time. I seem to remember there were also a few other faulty designs during this period that led to Apple issuing recalls on other models to replace failing parts.
Put Down Your Screwdriver and Come Out Peacefully
Perhaps the reason why most new Apple products come with very
limited user-service potential is indicative of their new standard in
engineering. Apple has done what is necessary to ensure that blunders
like these aren't likely to occur again on new products (or maybe they
just think it's more fun to watch a Genius try to disassemble one of
the new Intel Macs).
If you find Kevin's articles helpful, please consider making a donation to his tip jar.
Recent Columns by Kev Kitchens
- Mac OS X Server Shortcomings in the Enterprise, 08.17. For large organizations, the maximum number of servers, replication issues, limited database size, domain integration and high costs can keep Apple out.
- Apple Comes Through, Resolving Overheating iMac Problem, 06.10. After frustration with the local Apple Store, customer service came through by authorizing a repair - and then a replacement when the problem persisted.
- Apple Store Headaches over Fixing an Overheating iMac under Warranty, 04.08. The fan never seemed to run on this 8-month-old iMac, but it was getting hot and flaky. The problem was mixed messages from the staff of the local Apple Store.
- Snow Leopard and Windows 7 Put the Focus on Optimization, Not Feature Bloat, 03.09. "While there are some advances, the major focus for each new version centers on code optimization and other architectural improvements."
- More in the Kitchens Sync index.
Links for the Day
- Mac of the Day: 17" iMac G4/800 MHz, July 2002 - The iMac 'grows up' with a 17" 1440 x 900 display.
- Group of the Day: LisaList supports Lisa users.
- November 8 in LEM history: 99: OS 9: I think I like it - 01: The simplified Mac life - Soured on Windows - Flea market Mac - 02: Little room for improvement in new 'Books - Combo drive upgrade for iceBooks - 04: Re-Porter - 05: Fix the old iMac or buy a Mac mini? - Apple's Copland project - 06: MacBook Core 2 - MacBook value equation - Cheap is as cheap does - 07: Problems with Classic mode in Tiger - The G4 Power Mac that won't run Leopard
- Support Low End Mac
Recent Content on Low End Mac
- Quad-Core CPU Makes Sense in MacBook Pro, OS X 10.6 Causing Overheating, Overseas Power, and More, The 'Book Review, 11.06. Also Late 2009 MacBook reviewed, how to add RAM to new MacBook, 18.4in Acer notebook used Intel i7, and SanDisk SSD chosen for Sony VAIO X.
- Dumping Macs for Google Apps, SSD in iMac, Late 2009 iMac Performance Problems, and More, Mac News Review, 11.06. /newsrev/09mnr/1106.html
- WiFi Paranoia, iMac-O-Lantern, Magic Mouse Does Click, Free Clipboard Managers, and More, Charles W. Moore, Miscellaneous Ramblings, 11.05. Also strange time stamps, problem with ColorIt on Intel Mac, and the story behind OS X 10.5.4 install discs.
- IDE Is Dead; Long Live SATA!, Dan Knight, Mac Musings, 11.04. SATA has displaced parallel ATA. While IDE hard drives haven't disappeared, the best deals are in SATA hard drives.
- QuickTime X in Snow Leopard Imports, Trims, and Publishes Video Quickly and Easily, Alan Zisman, Zis Mac, 11.04. The long, slow process of importing video into iMovie to edit it, then render it to another format, is history as QuickTime X does that much more quickly.
- More links in our archive.
Recent Deals
- Best Mac Pro Deals, 11.03. Used 2.66 GHz 4-core, $1,300; 3.0 8-core. $2,299; refurb 2.66 4-core Nehalem, $2,149; 2.93, $2,549; 2.26 8-core, $2,799; 2.93, $4,999.
- Best iPhone Deals, 11.03. New 8 GB iPhone 3G, $$99; refurb 16 GB 3GS, $149; new, $199; 32 GB, $299.
- Best 12" PowerBook G4 Deals, 11.03. Used 867 MHz SperDrive, $348; 1 GHz, $499; 1.33 Combo, $298; SD, $559; 1.5 Combo, $448; SuperDrive, $589.
- Best Power Mac G3 and PCI Video Card Deals, 11.02. Used beige 300 MHz, $25; G4/366, $49; blue & white 350, $80; 400, $90; 450, $105; PCI video cards from $15; shipping additional.
- Best Power Mac G4 and AGP Video Card Deals, 11.02. Used 400 MHz, $50; 733 MHz, $69; 933 MHz, $209; 1.25 GHz dual, $299.
- Best 15" MacBook Pro Deals, 11.02. Used 2.0 GHz, $800; 2.2, $900; 2.4, $1,000; refurb 2.53, $1,449; 2.66, $1,699; 2.8, $1,949; 3.06, $2,169; new 2.53, $1,579; 2.66, $1,799; more.
- Best Mac mini Deals, 10.30. Used 1.33 GHz G4 mini, $379; 1.42, $389; 1.5, $419; 1.83 GHz Core Duo, $350; Core 2, $439; new 2.26 GHz nVidia, $580; 2.53 GHz, $770; Server, $990.
- Best G4 iBook Deals, 10.30. Used 12" 1.07 GHz Combo, $225; 1.33 GHz, $298; 14" 1 GHz, $349; 1.33 GHz, $398; 1.42 GHz SuperDrive, $498.
- Best Classic Mac OS Deals, 10.30. System 6.0.8 floppies, $10; 7.1, $12; 7.5, $20; 7.5 CD, $4; 7.6 $13; 8.1, $11; 8.5, $20; 8.6, $90; 9.0, $20; 9.2.2, $30.
- More deals in our archive.
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